← Fixly
Privacy Policy
Effective 26 August 2026
Fixly ("Fixly", "we", "us") is operated by The Matrix SA. This policy explains what
information the Fixly customer app and Fixly Pro provider app collect, why, and how
it's handled. It applies to fixlysa.com and both mobile apps.
Information we collect
- Account details - name, email address, phone number, and password (stored as a
secure hash, never in plain text) - or, if you sign in with Google, your Google account's
name, email and a unique account identifier instead of a password.
- Location - the address of a job, and approximate location while using the app,
to match customers with nearby providers and to route a provider to a job.
- Photos - profile photos, and photos attached to a job, quote, or verification
document.
- Provider verification details - for service providers only: ID number, trade,
experience, business details, and verification documents required to operate on the
platform.
- Safety recordings - audio is only ever recorded if you deliberately start a
safety recording during a job through the app's safety button; the microphone is not
accessed at any other time.
- Messages - chat messages sent between customers and providers through the app,
and support messages sent to Fixly.
- Push notification tokens - used to deliver job and message notifications to
your device.
- Usage information - activity related to jobs, quotes and support requests, used
for safety, dispute resolution, and improving the service.
Fixly does not collect or store your bank card or bank account details within the app.
How we use this information
- To operate the marketplace: matching, quoting, scheduling and tracking jobs.
- To enable safety features, such as the in-app safety button and job-sharing links.
- To verify service providers before they can accept jobs.
- To provide customer support and investigate disputes or safety reports.
- To send job, message and account notifications by push notification and email.
- To maintain the security of accounts and prevent fraud or abuse.
Who we share it with
We share the minimum necessary information between the two parties on a job (such as name
and contact details) so the job can be carried out. We also use a small number of service
providers to operate Fixly - for example, cloud hosting, image storage, email delivery, and
push notification delivery - who process data on our behalf under their own security
obligations. We do not sell your personal information to third parties.
Data retention and security
We keep account and job information for as long as your account is active, and afterward
only as long as needed for legal, safety or dispute-resolution purposes. Passwords are
always stored as a salted hash. Access to personal information within Fixly is restricted
to what's needed to operate the service.
Your rights
You can review and update most of your account information directly in the app. You can
request access to, correction of, or deletion of your personal information, or ask a
question about this policy, by contacting us using the details below. This is consistent
with your rights under South Africa's Protection of Personal Information Act (POPIA).
Children
Fixly is not directed at, and should not be used by, anyone under the age of 18.
Changes to this policy
If this policy changes materially, we'll update the date at the top of this page and, where
appropriate, notify users in the app.
Contact us
Questions about this policy or your information can be sent to
karabomarope07@gmail.com.